Privacy Policy
1. INTRODUCTION
Gotta Pattika (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information provided when you visit our website, create an account, place an order, contact us or otherwise interact with us.
2. INFORMATION WE COLLECT
We may collect name, mobile number, email, billing/shipping address, PIN code, order details, customer service communications, transaction/payment status and technical information such as IP address, browser/device information, pages visited, access time, cookies and referring website information.
3. HOW WE USE INFORMATION
We may use information to process and fulfil orders, deliver products, process payments, handle exchanges/refunds, provide customer support, communicate order updates, prevent fraud, improve the website, manage accounts, comply with law and maintain business/tax records.
4. MARKETING COMMUNICATIONS
Where permitted and subject to applicable law, we may send promotional communications about new collections, offers, sales, festive collections, product launches and store updates.
Customers may opt out of promotional communications using an available unsubscribe mechanism or by contacting us. Transactional communications may continue where necessary.
5. COOKIES
The website may use cookies and similar technologies to maintain cart functionality, remember preferences, understand usage, improve performance, analyze traffic and support marketing activities where applicable.
Browser settings may allow customers to control cookies, although disabling some cookies may affect functionality.
6. SHARING INFORMATION
We may share relevant information with trusted providers needed to operate the business, including payment gateways, courier/logistics companies, hosting providers, technology providers, customer support providers, analytics/marketing providers, professional advisers and authorities where legally required.
We do not intend to sell personal information to third parties as a standalone commercial product.
7. PAYMENT INFORMATION
Payments may be processed through third-party payment gateways. Payment providers may process payment information under their own privacy policies and applicable security requirements.
Gotta Pattika does not ordinarily store complete card/banking credentials where payment processing is handled by an authorized provider.
8. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
9. DATA RETENTION
We may retain information as reasonably necessary for transactions, customer support, exchanges/refunds, accounting/tax purposes, legal compliance, dispute resolution, fraud prevention and enforcement of agreements.
10. CHILDREN’S INFORMATION
The website is intended for general consumers and is not specifically directed toward children. We do not knowingly seek to collect children's personal information in violation of applicable law.
11. THIRD-PARTY WEBSITES
The website may contain links to third-party websites, payment services or social media platforms. Their own privacy policies apply to their activities.
12. PRIVACY RIGHTS
Subject to applicable law, customers may have rights relating to access, correction, updating, withdrawal of consent where applicable, deletion/erasure where applicable and grievance redressal.
Requests may be made using the contact details below. Identity verification may be required.
- Choosing a selection results in a full page refresh.