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Gotta Pattika does not accept returns as a general policy. Products cannot ordinarily be returned for a refund merely because of change of mind, colour preference, size preference or personal styling preference.
Eligible products may be exchanged within 7 days from delivery, subject to this policy and applicable law.
Exchange requests must be raised within 7 days from the date of delivery. Requests after this period may not be accepted.
The product must be unused, unworn, unwashed, unaltered, undamaged, free from stains, perfume/odour and makeup/marks, with original tags and packaging intact and accompanied by order/invoice details.
Contact Gotta Pattika within 7 days:
Email: gottapattika@gmail.com
Phone: +91 9711673648
Provide order number, product name, reason for exchange, photographs/videos if requested and desired replacement size/product, subject to availability.
An exchange is subject to availability. If the requested replacement is unavailable, Gotta Pattika may provide an alternative resolution as appropriate and in accordance with applicable law.
For exchanges due to customer preference, including size or colour preference, return/exchange shipping charges are borne by the customer.
If Gotta Pattika sends the wrong product or a confirmed defective/damaged product attributable to Gotta Pattika, applicable shipping costs for the replacement/exchange will be borne by Gotta Pattika after verification.
If a product is defective, damaged or materially different from the product ordered, contact us promptly.
Photographs, packaging photographs, an unboxing video if available, order number and description of the issue may be requested.
We will review the complaint and provide an appropriate resolution. Where applicable, this may include replacement, exchange or refund as required by law.
The No Return policy applies to ordinary change-of-mind/customer preference situations. It does not intend to exclude rights or remedies available under applicable law for defective, deficient, spurious or materially misrepresented goods.
Products specifically marked “No Exchange”, “Final Sale” or similar on the product page may not be eligible for exchange, subject to applicable law. Such restrictions will be disclosed before purchase.
Products altered, tailored, stitched, modified, washed, used or damaged after delivery may not be eligible for exchange, subject to applicable law.
Gotta Pattika does not ordinarily provide refunds for change-of-mind returns because the standard policy is no return and exchange only.
Where a refund is required or approved under applicable law or due to accepted cancellation, product unavailability, an eligible defective product or another qualifying situation, the refund will be processed through the applicable payment method or another appropriate method.
Submitting an exchange request does not automatically mean it has been approved. Returned products may be inspected before an exchange is finalized. If the product does not meet the stated conditions, the exchange may be rejected.
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